Policies, in plain words

Book online at any hour, or call. Walk-ins are welcome Tuesday to Saturday for brows, lip, chin and underarms. Family blocks of three or more people take a deposit to hold the times; it goes toward your services.

Please give 24 hours' notice to cancel or move a visit. If you run more than 15 minutes late, we may shorten your visit, because the time after yours is booked for someone else.

If you miss a visit without telling us, a deposit on that visit is kept. We're glad to rebook you, and we'll ask for a deposit on the next one.

We wax clients 12 and older and do facials for clients 13 and older. Anyone under 18 comes with a parent or guardian, who signs for the visit and waits in the front. Companions are welcome in the front, not in the room.

Waxing doesn't need a patch test, but we try a new facial product on a small spot first. Tell us about sensitivities and allergies when you book, on the booking page, and your esthetician will plan around them.

If a visit didn't go as you expected, tell us within a week and we'll look at it together and talk through what comes next.

Tips are welcome and never expected. You can add one when you pay, at the desk or on the booking page.

Come with clean, dry skin and no lotion on the area. Hair about a quarter inch long is easiest to wax, so skip shaving for two weeks first, and we'll tell you at booking if anything else applies to your service.

If you are pregnant or might be, use a prescription skin medicine or have a skin condition a doctor is managing, ask your doctor before you book. Tell your esthetician at the visit, so she can plan around it.